Welcome to Stonebow Bears Online Shop

Customer Service

 
Delivery to the UK
Free delivery on all UK orders over £30.00 with a max weight of 2kg with the exception of Artist Bears which are charged at cost on parcel weight.
Orders under £30.00 or over 2kg will be charged shipping.
All deliveries are sent via Royal Mail Second Class Signed For and will normally take 3-5 business days, larger items are sent by Parcelforce 48.

International Delivery
We are happy to make EU and Worldwide Deliveries. Please contact us for a delivery cost.

Privacy & Security
Please see Privacy page

Returns & Replacements
If you are not completely satisfied with your purchase, you can contact us within 7 days after you receive the order to arrange the return of the product and receive a full refund of the purchase price. Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. You must notify us prior to sending the item back otherwise we cannot accept it.
Any item being returned to us must be received within 7 days of us being notified of your intention to send the item back. If the item is unwanted and returned, we will refund the cost of the bear excluding the the cost of delivering the item to you. Full refunds are only possible if the goods are returned back to us safely, in an unused condition.
These condidtions do not affect your statutory rights as a UK consumer.
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